Terms and conditions

Everyone at Steel Magnolias shares a commitment to make sure that you are pleased with your goods and with the service you receive. 

These are our Terms and Conditions and you should read them carefully as they apply to your order. 

You should understand that by ordering any of our products you agree to be bound by these Terms and Conditions. 

Any amendment to these Terms and Conditions or additional documentation relating to the contract shall only apply if approved in writing by us, and we may vary these from time to time at our discretion. For purposes of these Terms and Conditions "United Kingdom" shall include the Channel Islands and the Isle of Man. 

The price of the goods shall be the price at the date we accept your order and are inclusive of VAT at the applicable rate.
Delivery charges shall be notified to you and shall be added to the price of the goods. 
Payment shall be made by you by credit card, debit card and/or cheque.  Delivery shall be made only by us against cleared funds. 


By placing an order through the Steel Magnolias website or over the telephone, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. 

When you order goods from us a contract will be formed when you receive a copy of your order confirmation. 

If you want to change your order (including the arrangements for delivery or collection), you must contact us immediately as any changes may delay the delivery of your order. 

Your rights to cancel your order / Consumer rights

These Terms and Conditions only apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please send your trade enquiry to trade@steel-magnolias.co.uk

To cancel a contract you must inform us in writing by post to Steel Magnolias Furniture Ltd, Mayfield Villas, 52 Whyke Lane, Chichester, West Sussex PO19 7UT or by email to info@steel-magnolias.co.uk 

You may cancel the contract at any time from the date you place the order but no later than 14 (fourteen) working days from receipt of the product(s). If you cancel your order within these 14 days, and you cancel the whole order, we will refund the standard delivery cost you paid. We will not refund the delivery cost if you only cancel part of your order. 

Following cancellation, the cost of the product and the applicable delivery cost shall be credited to you as soon as possible and, in any case, within 30 (thirty) days.

You must return the product(s) to us in a new and unused condition, in the original packaging and at your own cost and risk. We strongly recommend that when you return items you have proof of despatch and ensure you have sufficient insurance cover. We cannot accept responsibility for goods lost or damaged in transit. You have a legal obligation to take reasonable care of the products while they are in your possession.

You do not have any right to cancel a contract for the supply of any product(s) which are made to your order, for example bespoke products which have been finished to your choice.

Defective goods:
You will notify us of any defect within 14 working days of receipt of the goods. If possible photographic evidence should be provided.
We will collect the goods and provide you with a replacement or, if requested, credit the order.

Descriptions and product information: 
We try to show products on the Steel Magnolias website as accurately as possible.
Despite this slight variations may occur. For example the colour of the product may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual product you receive.
All sizes of products specified on the Steel Magnolias website are approximate only. As all of our products are handmade their actual sizes can be up to 1cm larger or smaller than specified and we ask you to take account of this when carrying out your measurements and/or considering whether to purchase a particular product. 
Please also bear in mind that due to their artisan nature if you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match.

Outdoor mirrors:
These are backed with exterior plywood. When placing them outdoors some deterioration could occur, particularly if positioned in exposed sites. One should consider positioning the mirror so as to avoid confusion by birds and to avoid the reflection of the sun causing a fire.

Delivery :
We aim to deliver product to UK mainland addresses within 2 working days of confirmation of your order to the valid postal address given to us by you and an estimated delivery date will be given on or soon after your order is accepted. 
Delivery will be between 8am and 6pm working days Monday to Friday.
The products will be delivered to your door and left packaged. Some products may require self-assembly (instructions and basic tools will be provided). An adult must be available at the delivery address to carefully check the products and sign and acknowledge their receipt in a safe and satisfactory condition.

In the event of our products being held up we shall contact you to let you know if we are having problems getting an item to you by the specified delivery date. 
No compensation will be offered for late deliveries in any event. Prices are per delivery and not per item.
If you are unable to accept the delivery offered or you wish us to hold your order for a period of time, we can provide a storage service at a cost of £25 per week. We shall have no liability to you for any failure to deliver or for any delay in doing so or for any damage or defect to the Goods which caused by any act or circumstance beyond our reasonable control including without limitation strikes and other industrial disputes breakdown or systems or network access, flood, fire, explosion or accident.
It is your responsibility to check carefully that the products you have ordered will fit into your home. You should check the dimensions of the space within which the product will be placed and allow for the fact that the dimensions specified on the website are approximate only and may vary by 2cm either way. You should also measure any doorways, corridors or staircases the product will have to pass through, including space for manoeuvring and turning. 

Our liability to you for the goods shall be limited to the purchase price of the goods. We shall not be liable for any loss of use, loss of revenue or loss of profit by you. 

Data Protection:
Your privacy is very important to us at Steel Magnolias and we are committed to treat your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality. We reserve the right to store all customer details on our ordering system and a paper copy of your order at our Head Office until such a time we deem it suitable to destroy them. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction. Any personal information which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible.